suna1 Terms and Conditions

These Terms and Conditions ("Terms") govern the use of the suna1 platform and all services operated under it. suna1 is an online betting and casino platform operated for users in Bangladesh.

By accessing our website, registering an account, or using any of our services, you are considered to have fully read, understood, and accepted these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

• "Platform" refers to suna1's website and mobile services.
• "User" or "you" refers to any registered member.
• "We" or "suna1" refers to the entity operating the platform.
• "Account" refers to the user's personal registered profile.

Age Requirement

suna1's services are available only to individuals aged 21 or above. Opening an account for a minor or assisting in managing their account is strictly prohibited. We may request necessary documents for age verification at any time.

Geographic Eligibility

Our services are operated targeting users in Bangladesh. The platform may not be used from countries where online gaming is legally prohibited. It is your sole responsibility to comply with the applicable laws of your own country.

Grounds for Ineligibility

• Individuals who have voluntarily excluded themselves (Self-exclusion).
• Those whose accounts have been previously suspended or terminated.
• Our employees, contractors, or their close relatives.

Registration Process

To open an account on suna1, you must provide accurate and complete information. Each user may operate only one account. Opening or operating multiple accounts is strictly prohibited and may result in account termination.

Account Security

It is your responsibility to keep your username and password confidential. You will be held responsible for all activities carried out from your account. If you suspect unauthorized access, notify our support team immediately.

Identity Verification (KYC)

We reserve the right to verify your identity, age, and payment method at any time. The following documents may be requested:

• National Identity Card (NID) or passport.
• A recent utility bill or bank statement.
• Proof of ownership of the mobile banking account.

Deposit Rules

The minimum deposit amount across all payment methods (bKash, Nagad, Rocket, Upay) is ৳300. You must use only a payment account registered in your own name. Deposits from third-party accounts are strictly prohibited.

Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour. Withdrawals will be made to the same payment method used for the deposit.

• Withdrawals can only be made to your own verified account.
• Withdrawals may be restricted if active bonus wagering requirements have not been met.
• Additional verification may be required in the case of unusual activity.

Accepted Payment Methods

We currently support the following mobile banking methods: bKash, Nagad, Rocket, and Upay. New methods may be added in the future. All transactions are completed in Bangladeshi Taka (BDT / ৳).

Welcome Bonus

New users can receive a 200% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 10x — meaning you must wager 10 times the bonus amount before withdrawing the bonus.

General Bonus Rules

• Each bonus offer is subject to its own specific terms and conditions.
• Bonuses are for personal use only — they cannot be shared or transferred.
• We reserve the right to modify, suspend, or cancel any promotion.
• Bonuses cannot be claimed from multiple accounts or devices.
• If fraudulent activity is detected, the bonus and any associated winnings will be cancelled.

VIP Program

Our VIP program has three tiers — Bronze, Silver, and Gold. A weekly cashback benefit is available at each tier:

• Bronze: up to 0.5% weekly cashback.
• Silver: up to 1.0% weekly cashback.
• Gold: up to 1.5% weekly cashback.

You can advance to a higher tier through regular active play. VIP benefits are subject to change.

Prohibited Activities

The following activities are strictly prohibited:

• Money laundering or suspicious financial activity.
• Misuse of the bonus system (bonus abuse).
• Operating multiple accounts by the same individual.
• Use of software bots or automated tools.
• Exploiting bugs or vulnerabilities in the gaming system.
• Unauthorized access to another user's account or information.
• Spreading false information with the intent to damage the platform's reputation.

Consequences of Violations

If any of the above prohibited activities occur, we may suspend or permanently terminate the relevant account and confiscate any stored balance or bonuses without prior notice.

Game Operation

All games offered on suna1 are operated by third-party software providers, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, and NetEnt. The outcome of each game is determined through Random Number Generator (RNG) technology, which ensures fair play.

Technical Issues

If a game is left incomplete due to a disconnection or technical error, the outcome will be determined according to the rules of that game. suna1 will not be liable for any loss caused by technical failure.

Winnings Claims and Dispute Resolution

If a dispute arises regarding any winnings, please notify our support team first. We will review all relevant records and make a fair decision. The result stored on the game provider's server will be considered final.

Use of Personal Information

We collect, process, and store your personal information solely for the purpose of providing services. Details on how your information is used can be found in our Privacy Policy.

Encryption and Security

Our platform uses SSL encryption technology to keep all personal and financial information secure. We apply modern security measures to ensure fair play and safe transactions.

Healthy Gaming Habits

suna1 believes in responsible gaming. Gambling is a recreational activity — it is not a source of income or a solution to financial problems. We encourage our users to play in a healthy and controlled manner.

Self-Control Tools

Users can set limits on their account — such as deposit limits, betting limits, or a temporary break. For more information, visit our Responsible Gaming page.

Self-Exclusion

A user may choose to keep their account closed for a set period of time or permanently. Please contact our live chat support for this.

Disclaimer Statement

suna1 will not bear any liability in the following cases:

• Loss caused by the user's negligence or provision of incorrect information.
• Game interruption due to internet disconnection.
• Errors in third-party software or payment services.
• Consequences arising from the user's failure to comply with the laws of their own country.

Changes to Terms

suna1 reserves the right to modify these Terms at any time. We will endeavor to notify users in advance of significant changes. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

Language and Interpretation

These Terms have been prepared in Bengali. In the event of a conflict between any translation and the Bengali version, the Bengali version will be considered authoritative. suna1's decision will be final in the interpretation of any provision of these Terms.

Support Contact

If you have any questions or complaints about these Terms, please contact us:

• Live Chat: 24/7 support in Bengali.
• Email: [email protected]

We take all complaints seriously and will try to resolve them as quickly as possible.