suna1's Privacy Policy

suna1 collects various types of information to operate its services smoothly. This information is mainly divided into two categories:

1.1 Personally Identifiable Information

During account registration and verification, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and account password (stored in encrypted form)
• Mobile number (for two-step verification)
• National ID card or passport details (as part of the KYC process)
• Residential address

1.2 Financial Information

The following financial information is collected to process transactions:

• bKash, Nagad, Rocket, or Upay account numbers (partially masked)
• Transaction amount, date, and number of requests
• Deposit and withdrawal history

1.3 Technical and Behavioral Information

Information automatically collected while using the website includes:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Page visit sequence, session duration, and click patterns
• Referral source and exit page
• Gaming history, bet amounts, and results

suna1 collects information through various channels. Each method is transparent and operates on the basis of user consent:

2.1 Directly Provided Information

When you create an account, update your profile, complete a transaction, or contact our live chat support, you are directly providing us with information.

2.2 Automatic Collection

Information is automatically collected while using the website through cookies, web beacons, pixel tags, and similar technologies. This information is primarily used to improve service quality and ensure security.

2.3 Information Received from Third Parties

Some information may be received through payment service providers, identity verification agencies, or fraud prevention services. In such cases, the relevant third party's own privacy policy applies.

suna1 uses collected information only for the following legitimate purposes:

• Account Management: To ensure registration, login, identity verification, and account security.
• Transaction Processing: To complete your deposit and withdrawal requests accurately and promptly.
• Service Improvement: To analyze user experience and further improve products and features.
• Security and Fraud Prevention: To detect and prevent suspicious activity and ensure account security.
• Customer Support: To quickly resolve your issues or complaints and provide 24/7 live chat support in Bengali.
• Legal Compliance: To comply with applicable laws and regulations, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.
• Communication: To send important account notifications, security alerts, and information about policy changes.
• Responsible Gaming: To help prevent problematic behavior by identifying unusual betting patterns.

suna1 does not sell, rent, or exchange users' personal information to any third party for commercial purposes. However, necessary information may be shared in the following limited circumstances:

4.1 Service Partners

Partners engaged for payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud prevention, and technology infrastructure management may only access the amount of information required for their specific task and are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be provided in response to a court order, judicial investigation, or a lawful request from authorities under applicable law. In such cases, suna1 will make every effort to notify you in advance, unless prohibited by law.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will give advance notice if such a change occurs.

suna1 uses cookies and similar technologies to operate the website effectively and to improve the user experience.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the website — such as maintaining login sessions, storing security tokens, and remembering language preferences. They cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your usage patterns and preferences, so you do not have to change your settings again on each visit.

5.3 Analytical Cookies

Information about which pages of the website are used most and which sections users spend the most time on helps improve the service. These cookies do not collect personally identifiable information.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some website features to not work properly.

suna1 has adopted industry-standard technical and organizational measures to keep your information secure:

• SSL/TLS Encryption: All data flowing between the website and the server is handled through encrypted connections.
• Password Hashing: Your password is never stored directly — it is hashed using strong cryptographic algorithms.
• Two-Step Verification (2FA): Users can enable 2FA to add an extra layer of security to their account.
• Access Controls: Only authorized staff can access user information, and only to the extent required for a specific need.
• Regular Security Reviews: Security audits are conducted systematically to identify potential vulnerabilities.
• Data Segregation: Sensitive financial information is stored in a separate secured environment.

suna1 does not retain information longer than necessary. The following factors are considered when determining retention periods:

• All account and transaction-related information is retained while the account is active.
• Even after an account is closed, information necessary to meet legal and regulatory obligations may be kept for a specified period.
• Information relevant to resolving disputes or defending legal claims may be retained for as long as necessary.
• At the end of the defined period, information will be securely deleted or irreversibly anonymized.

suna1's services are intended solely for adults aged 21 and above. We do not intentionally collect any personal information from minors.

If we become aware that a person under the age of 21 has created an account, we will immediately close that account and delete all associated information.

If you become aware that a minor is using our services, please notify us immediately at [email protected].

suna1 provides users with the following rights over their personal information:

9.1 Right of Access

You may request a copy of your personal information held by us at any time.

9.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, contact our support team to have it corrected.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may not be possible to delete before a specified period.

9.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes.

9.5 Data Portability

Where applicable, you may request your information in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, send an email to [email protected] or contact us via our 24/7 live chat.

suna1 reserves the right to update or change this Privacy Policy at any time. For significant changes, we will notify you by one or more of the following means:

• By publishing a notice on the main page of the website.
• By sending a message to your registered email address.
• By displaying a notice after you log in.

Continuing to use suna1's services after the updated policy is published will be considered your acceptance of the new policy. You are advised to visit this page regularly to stay informed about updates.

If you have any questions, concerns, or requests about this Privacy Policy, please contact us through the following:

We take privacy-related complaints very seriously and try to resolve them within a reasonable time. If you are not satisfied with our response, you have the right to take further action under applicable law.